Privacy Policy
1. Introduction
Diwin IT Solutions LLC (“Diwin,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit diwin.pro (the “Website”), contact us, or use our software development and IT services (together, the “Services”), how we use and protect it, and the choices you have.
By using the Website you acknowledge the practices described here. If you do not agree with this policy, please do not use the Website.
2. Information We Collect
Information you provide to us
- Contact details: your name, email address, company name and any other information you include when you fill in our contact form or write to us.
- Project information: requirements, files, credentials for test environments and other materials you share when discussing or running a project.
- Business records: billing details, contracts and correspondence needed to provide and invoice the Services.
Information collected automatically
- Log data: IP address, browser type, device type, pages requested and timestamps, recorded by our web server and hosting provider for security and reliability.
- Fonts and resources: the Website loads fonts from Google Fonts, so your browser connects to Google’s servers and your IP address is transmitted to Google when a page loads.
We do not knowingly collect sensitive personal information (such as health, biometric or government ID data) through the Website, and we ask that you do not send it to us.
3. How We Use Information
- To respond to enquiries, prepare proposals and communicate with you about projects.
- To provide, support, maintain and invoice the Services.
- To protect the Website and our business against fraud, abuse and security incidents.
- To comply with legal, tax and accounting obligations and to enforce our agreements.
- To analyze and improve the Website and the Services.
We do not use your personal information for automated decision-making that has legal or similarly significant effects on you.
4. How We Share Information
We do not sell your personal information and we do not share it for cross-context behavioral advertising. We disclose information only in these cases:
- Service providers: vendors that help us operate, such as email, hosting, domain, payment and communication providers. They may use the information only to perform services for us.
- Professional advisers: lawyers, accountants and insurers, where needed.
- Legal and safety reasons: when required by law, subpoena or other legal process, or to protect the rights, property or safety of Diwin, our clients or others.
- Business transfers: in connection with a merger, acquisition or sale of assets, subject to this policy.
- With your consent or at your direction.
5. Cookies and Similar Technologies
The Website does not use advertising or cross-site tracking cookies. If we add analytics or other non-essential cookies in the future, we will update this policy and, where required, ask for your consent. Most browsers let you block or delete cookies in their settings.
6. Data Retention
We keep personal information only as long as needed for the purposes in this policy. Unless a longer period is required by law or by a contract, general enquiries are kept for up to 24 months, and client, contract and accounting records are kept for the period required by applicable tax and corporate law. Project materials are deleted or returned after an engagement ends, on request or according to the project agreement.
7. Security
We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections (HTTPS), access controls and regular backups. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately.
8. International Data Transfers
We are based in the United States, and our service providers may process information in the United States and other countries. Where required by law, we use appropriate safeguards for such transfers, such as standard contractual clauses.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- know what personal information we hold about you and obtain a copy;
- correct inaccurate information or request deletion;
- restrict or object to certain processing, or withdraw consent where processing is based on consent;
- request portability of your information;
- not be discriminated against for exercising your rights.
To exercise these rights, email us at [email protected]. We may need to verify your identity before acting on a request and will respond within the time required by law. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
California residents
Under the California Consumer Privacy Act (CCPA/CPRA), California residents may request to know, delete or correct personal information we have collected about them. In the past twelve months we have not sold or shared personal information as those terms are defined by the CCPA. You may use an authorized agent to submit a request on your behalf.
Residents of the EEA, United Kingdom and Switzerland
Where the GDPR or similar law applies, we process personal data on these legal bases: performance of a contract or steps taken at your request before a contract; compliance with legal obligations; our legitimate interests in operating and securing our business; and your consent where we ask for it.
10. Children’s Privacy
The Website and the Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Third-Party Links
The Website may link to third-party websites. We are not responsible for their content or privacy practices and encourage you to read their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Material changes will take effect when posted, and continued use of the Website means you accept the updated policy.
13. Contact Us
Questions or requests about this policy can be sent to:
Diwin IT Solutions LLC
2093 Market Street, Suite 400, Wilmington, DE 19801, USA
Email: [email protected]